- Where do you ship to?
Currently, pinkpawgo.org only ships within the United States; international shipping is not available at this time.
- How soon will my order ship?
All orders are processed and shipped within 1–3 business days after successful payment.
- When will I receive my order?
Orders within the U.S. typically arrive within 3–7 business days after shipment, though actual delivery times may vary based on carrier schedules.
- How can I track my order?
Once your order ships, we will send a shipping notification containing tracking details so you can monitor your package’s status.
- Can I modify or cancel my order?
Please contact us as soon as possible if your order has not yet entered the shipping process. We will do our best to assist you with modifications or cancellations, though we cannot guarantee that all requests can be fulfilled.
- What should I do if the items I received don’t match my order?
Please contact us as soon as possible after receiving your order and provide your order number along with relevant photos; we will assist you in resolving the issue promptly.
- Can I request a return?
Yes. Eligible items may be returned within 30 days of delivery; please refer to our “Refund and Return Policy” for details.
- How long does it take to receive a refund?
Once a return is approved, the refund is typically issued to the original payment method within 3 business days. The actual time it takes for the funds to appear in your account depends on your bank or payment provider’s processing times.
- What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover.
- How can I contact customer service?
If you have any questions regarding products, orders, or after-sales service, please contact us via the email address listed on pinkpawgo.org or through the “Contact” page. We will respond to your inquiry as soon as possible.
