Thank you for choosing pinkpawgo.org. We hope you are satisfied with your purchase. If you wish to request a return or refund, please carefully read the policy below before submitting your request.

Return Period

You may request a return within 30 days of receiving your item(s). Please contact our customer service team for return instructions before shipping the item back; packages sent without prior confirmation may not be processed correctly.

Return Conditions

To ensure a smooth return process, returned items must meet the following conditions:

The item is in brand-new, unused condition;
The item is in a condition suitable for resale;
Valid order information or proof of purchase is provided.

We reserve the right to refuse a refund request if the returned item shows signs of man-made damage or significant use, is missing accessories, or otherwise fails to meet the return conditions.

Refund Processing

Once we receive and inspect the returned item, we will review your return request. Upon approval, the refund will be issued to your original payment account.

Refund review time: 1–3 business days
Refund arrival time: Approximately 3 business days (actual timing depends on the processing speed of your card issuer or payment provider)

Return Address

Please do not ship items back without prior confirmation from customer service. Once confirmed, please send eligible items to the following address:

Return Address
6316 FRANKLIN AVE
NEW ORLEANS, LA 70122
United States

Non-Returnable Situations

Returns or refunds may not be processed in the following cases:

The request is made after the 30-day return period;
The item shows man-made damage, unauthorized modification, or signs of improper use;
The item is missing original packaging, accessories, or complimentary gifts;
Valid order information cannot be provided;
Other situations that do not comply with this policy.

Contact Us

If you have any questions regarding returns, refunds, or after-sales service, please contact us via the methods listed on pinkpawgo.org. We will assist you with your inquiry as soon as possible.